This privacy policy has been compiled to better serve those who are concerned with how their Personally Identifiable Information (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, or otherwise handle your Personally Identifiable Information in accordance with our website and our telehealth services.
This privacy policy also serves to inform individuals how their protected health information (PHI) is used and shared by Treat Me Telehealth. We protect the privacy and security of your patient records—including records related to mental health, trauma, and dual diagnosis—in accordance with HIPAA, 42 U.S.C. § 290dd–2 and 42 C.F.R. Part 2, the Confidentiality of Substance Use Disorder Patient Records (“Part 2”), and applicable state laws across all 50 states. This Notice of Privacy Practices outlines our legal duties and privacy practices with respect to health information. We are required by law to provide you with a copy of this Notice and to notify you following a breach of your unsecured health information.
You have the right to file a complaint if you believe your privacy rights have been violated. If you would like to file a complaint about our privacy practices, you can do so by sending a letter outlining your concerns to: Treat Me Telehealth, Attn: Compliance Department, 5121 Maryland Way Ste 301, Brentwood, TN 37027, or by calling (615) 842-5725. You also have the right to complain to the Secretary of the United States Department of Health and Human Services and the Substance Abuse and Mental Health Services Administration (SAMHSA). You will not be penalized or otherwise retaliated against for filing a complaint.
What Personal Information Do We Collect From People Who Visit Our Website? When registering, filling out a form, verifying insurance, subscribing to communications, or otherwise interacting with our website, you may be asked to enter your name, email address, phone number, insurance information, subject matter, or other information relevant to telehealth treatment inquiries. We collect this information in order to respond to inquiries, coordinate virtual admissions, verify insurance benefits, improve website functionality, and provide a more personalized user experience.
When Do We Collect Information? We collect information from you when you register on our site, fill out a form, utilize our proprietary telehealth video platform for treatment, or enter information on our site. We do not collect any information outside of your voluntary disclosure using our website forms, proprietary platform, phone service, or email.
How Do We Use Your Information? We may use the information we collect from you in the following ways:
To facilitate secure, outpatient telehealth treatment services.
To personalize your experience and allow us to deliver the type of content and service offerings in which you are most interested.
To send periodic emails regarding your inquiry or other programs and services.
To follow up with you after correspondence (email or phone inquiries).
How Do We Protect Your Information? Our website and our proprietary telehealth video platform are monitored on a regular basis for potential vulnerabilities and security risks in order to help maintain the security of our systems. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive and health information you supply is encrypted via Secure Socket Layer (SSL) technology and complies with telehealth security standards.
(Please note: Treat Me Telehealth does not prescribe medication. Our services are strictly focused on therapeutic outpatient treatment.)
Do We Use Cookies? Yes. When you visit our website, certain information may be stored or retrieved from your device through cookies and similar tracking technologies. We use cookies for website functionality, user experience improvements, analytics, performance monitoring, and advertising purposes. We use technologies associated with Google Ads and Google Analytics. These technologies may collect information regarding browser type, IP address, device information, pages viewed, time spent on the website, and interactions with advertisements.
Third-Party Disclosure We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Google Advertising Google, as a third-party vendor, uses cookies to serve ads to our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy. We have implemented Google Display Network Impression Reporting and use first-party cookies (such as the Google Analytics cookies) and third-party cookies together to compile data regarding user interactions with ad impressions as they relate to our website.
Opting Out You can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt-Out page or by using the Google Analytics Opt-Out Browser add-on. We honor Do Not Track (DNT) signals.
COPPA (Children Online Privacy Protection Act) We do not specifically market to children under the age of 13 years old.
Fair Information Practices & CAN-SPAM Act We will notify users via email and in-site notification within 7 business days should a data breach occur. We collect your email address in order to respond to inquiries and provide updates regarding services. We agree not to use false or misleading subjects or email addresses and to honor unsubscribe requests promptly.
If you are a resident of California, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information:
Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you over the past 12 months.
Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions (such as maintaining PHI as required by HIPAA and medical retention laws).
Right to Opt-Out: You have the right to opt-out of the sale or sharing of your personal information. Treat Me Telehealth does not sell your personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. To exercise your rights under the CCPA, please contact us using the information provided at the bottom of this policy.
We will obtain your written authorization before using or disclosing your protected health information unless otherwise permitted or required by HIPAA, 42 C.F.R. Part 2, or applicable law.
Within Our Telehealth Network Treat Me Telehealth personnel who have a need for your information in connection with their duties that arise out of the provision of diagnosis, virtual treatment, or referral for treatment may use and share your information.
Emergency Treatment & Virtual Incidents In the event of a medical emergency during a telehealth session in which your prior authorization cannot be obtained, we may disclose your identifying information to emergency medical personnel or law enforcement in your local jurisdiction.
Business Associates / Qualified Service Organizations We may disclose your information to third-party business associates and qualified service organizations that perform various services on our behalf (such as billing or secure platform hosting) and who agree to protect the privacy of your health information.
Other Permitted Disclosures We may disclose your health information without written authorization for audits, legal proceedings, reporting threats or crimes committed during telehealth sessions against our personnel, or reporting suspected child abuse or neglect to the appropriate state or local authorities.
Other Uses and Disclosures Use or disclosure of your health information for any purpose other than those listed above requires your written authorization. We will not use your PHI for marketing purposes or sell your health information without your written authorization. You may withdraw your permission by revoking the authorization in writing at any time.
All requests or communications to exercise your rights must be submitted in writing to: Treat Me Telehealth, Attn: Compliance Department, 5121 Maryland Way Ste 301, Brentwood, TN 37027.
Right to Inspect and Copy: You have the right to inspect and receive a copy of your health information, excluding psychotherapy notes.
Right to Request Confidential Communications: You have the right to request that we communicate your health information to you in a certain manner (e.g., via a specific email or phone number).
Right to Amend: You have the right to request that we amend your health information if you believe it is incorrect or incomplete.
Right to an Accounting of Disclosures: You have the right to request an accounting of disclosures we make of your health information.
Right to Request Restrictions: You have the right to request restrictions on how your health information is used or disclosed.
If there are any questions regarding this privacy policy, you may contact us using the information below.
Treat Me Telehealth 5121 Maryland Way Ste 301 Brentwood, TN 37027 Phone: (615) 842-5725 Email: admissions@treatme.com
